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1990年，在成立40周年之际，Velan主动迎接一个重要的挑战：开创和执行全面质量管理（TQM）计划。这个计划的目标是通过协调工作、培训和执行继续改善所有Velan产品和服务。
In 1990, during its 40th anniversary year,
Venlan embarked on an important new challege: the creation and implementation
of a Total Quality Management (TQM) program. The goal of the program
is continuous improvement of all Velan products and services through
teamwork, traning and performance.
最近几年来，1千多名Velan员工已经完成了五天的统计过程控制（SPC）的培训课程，这是全面质量管理的一个重要组成部分，SPC采用统计技术来测定生产和管理过程中的变量。通过测定变量，员工们能够认识到问题的根本原因所在，并调整他们的工作程序，消除不合格产品。
During the last several years, more than
1,000 Velan employees have completed a five-day training course
in statistical process controls (SPC). An important component of
total quality management, SPC uses statistical techniques to measure
variation in industrial and administrative processes. By measuring
variation, employees can identify the root-cause of the problem
and adjust their processes to eliminate non-conforming products.
全面质量管理方法包括在业务过程的所有方面不断加以改善，包括会计、工程技术、售后服务、信息系统或工具。
The TQM process involves continuous improvement
in all aspects of the business process, whether it is accounting,
engineering, after sales support, information systems or tooling.
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我们的目标是提供不仅能够满足
甚至超过用户所期望的产品和服务
Our goal is to offer products and services
which not only meet, but clearly exceed,
the expectations of our customers.
通过培训，团队协作和履行，
我们的员工努力在所有方面
实现不断改善的目标。
Through
training, teamwork
and performance,
our employees strive to achieve
continuous improvement
of all processes.
我们的目标是全面质量，
我们的方法是全面承诺。
Our goal is Total Quality,
our method is Total Commitment.
A.K. Velan,
总裁兼C.E.O.
President and C.E.O. |
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